Parcel Perform is a SaaS platform designed for e-commerce businesses to manage their entire delivery process, providing real-time shipment tracking and other related white-labeled solutions.
Problem
- Poor post-sale experience: In the crowded e-commerce market, merchants often invest heavily in customer acquisition, but post-sale experiences remain fragmented, with customers having to visit multiple sites for delivery updates.
- Complex logistics management: Handling delivery updates across various logistics providers, regions, and parcel types is a challenging task, leading some merchants to develop costly in-house solutions.
- Impact on revenue: Poor post-sale experiences lead to customer churn and reduced purchase frequency, ultimately hurting merchant revenues.
Solution
- Optimised post-sale experience: Parcel Perform enhances the customer’s post-sale journey by integrating seamless, real-time tracking directly into the merchant’s platform.
- Simplified logistics management: The white-label tracking page consolidates parcel information from all logistics partners, allowing merchants to easily manage and track shipments.
- Increased revenue opportunities: By keeping customers engaged on the merchant’s site, Parcel Platform opens up more upsell and resell opportunities, improving overall customer retention and boosting revenue.
Media Links
Type
Trade Logistics & Shipping
Focus Area
Enterprise and Sustainability
Capital Raised (US$)
6M to 20M
Operational HQ
Singapore
SECTOR
Big Data & Analytics, Enterprise Data & Software, Online Platform, and SaaS
status
Current
founders
Dana von der Heide,Arne Jeroschewski
partnered
2017
exited
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